Frequently
Asked Questions
Got Questions? We’ve Got Answers.
We get it — building a website, launching a brand, or running digital marketing can feel overwhelming. That’s why we’ve pulled together the most common questions we get asked (and answered them properly). No jargon, no fluff — just honest info to help you make decisions with confidence.
Still stuck? Let’s chat — we’re happy to help.
Getting Started
How do I start a project with Magik?
Easy — just reach out via our contact form or book a quick discovery call. We’ll have a chat about what you need and go from there.
Do you offer free consultations or quotes?
Yes, we offer free discovery chats and quotes. No obligation, no pressure.
What if I don’t know exactly what I need?
That’s normal. We’ll help you figure it out. We’re great at turning vague ideas into solid plans.
Do you work with clients outside of Brisbane?
All the time. We work with businesses across Australia — and a few overseas too.
Website Projects
How long does it take to build a website?
Most websites take 3–6 weeks depending on complexity, content readiness, and response times.
Do you use templates or build custom websites?
We build custom — always. No cookie-cutter themes. Everything is tailored to fit your business.
Will I be able to update my website myself?
Yes! We build with WordPress, so you’ll have full access. We also offer training if you need it.
What platform will my site be built on?
WordPress is our go-to — it’s flexible, scalable, and easy to manage.
Hosting & Domains
Do I need to buy my own hosting?
Not unless you want to. We offer fast, secure hosting and manage it for you — no tech stress.
Can you transfer my existing domain?
Yes, we handle domain transfers and make sure everything stays live during the switch.
What’s included in your hosting service?
Everything you need: fast storage, email accounts, backups, SSL, and support.
Do you manage email accounts too?
Yes, we can set up and manage business emails tied to your domain.
How secure is your hosting?
Very. Our servers include multi-layer security, backups, and monitoring — so your site stays safe.
SEO & Google Ads
How long does SEO take to work?
Usually 3–6 months to start seeing results. It’s a long game — but it sticks.
Do you offer one-off SEO fixes?
Yes, we can do audits, technical fixes, and on-page optimisation as needed.
Can you manage my Google Ads campaigns?
Absolutely. We create, run, and optimise campaigns for results — not just clicks.
What’s the difference between SEO and SEM?
SEO = free traffic (long-term). SEM = paid traffic (immediate). We do both.
How do I know if it’s working?
We provide clear reports that show what’s happening — traffic, leads, rankings, and ROI.
Graphic Design & Print
Do you design business cards and brochures?
Yes — flyers, brochures, documents, business cards, signage, calendars, and more.
Can you handle the printing too?
Yep. We manage the full production process — from artwork to delivery.
What kind of graphic work do you do?
Mostly corporate and showcase work — marketing materials, proposals, and internal documents.
Can I use my own printer with your files?
Of course. We’ll supply print-ready artwork you can take anywhere.
Video & Content
Can you create social media videos?
Yes — short form, reels, stories, ads. We make it easy and on-brand.
Do you do drone footage?
We do. Great for construction, real estate, or promo pieces.
What’s the process for planning a video shoot?
We’ll brief, plan, script (if needed), organise the shoot, and manage editing and delivery.
Can you help with messaging or script writing?
Yes — we can help shape your message and make sure it lands.
Ongoing Support
Do you offer website maintenance?
Yes. We have support and care plans to keep your site secure, updated, and running smoothly.
Can I make changes after the site goes live?
Definitely. You’ll have full admin access, and we’re here if you need help.
What if something breaks?
Just get in touch. We’ll fix it quickly — especially if you’re on a care plan.
Do you provide training?
Yes — we can walk you through updating your site, using your CMS, or managing your hosting.
Pricing & Payments
How much does a website cost?
It depends on the scope — but most projects start from around $3,000. We quote based on what you need, not fixed tiers.
Do you have set packages?
Nope. Packages are a trap. We quote custom every time.
Can I pay in instalments?
Yes. We usually invoice in milestones — deposit, progress, and final.
Do you offer ongoing plans?
Yes. Hosting, care plans, email, and SEO — all optional, all flexible.
Ownership & Access
Do I own my website when it’s finished?
Yes. 100%. You own your domain, site, and content — no lock-in.
Will I get full access to everything?
Yes. Admin logins, hosting access — it’s yours.
Can I move my site somewhere else later?
Absolutely. We’ll even help if needed — no hard feelings.
Still Got Questions?
If you didn’t find what you’re looking for, just reach out. Let’s chat — we’ll answer anything.
